FAQ

As soon as they join the school caisse, students will receive the first envelope they need for the first deposit. They can also get envelopes in class, from the secretary’s office or at the caisse.

A courier from the caisse will deliver the school’s deposits to the caisse.

-  Through a Desjardins money transfer

-  In-person at any Desjardins caisse (bring a piece of ID if you are going to a caisse other than your own)

There isn’t a deadline for enrolment. Your child can sign up at any time on caissescolaire.com. Simply click "Enroll my Child" or on the School Caisse mobile app in the "Parental control" section.

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire.

Your child will receive a welcome letter from the caisse confirming that their account has been opened. If your child doesn’t receive a letter, please speak to the program coordinator at the caisse.

You can do School Caisse activities at home and save by making Desjardins money transfers or in-person deposits at a caisse near you.

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire. 

On the School Caisse website, your child can view their balance, recent transactions, banking information and online statements. To use the "Log in" feature on the website, you will have to contact the caisse taking part in the program or call 1-800-CAISSES to receive a temporary username and password.

The child can then access their account on www.caissescolaire.com/en/enfants by clicking "Log in" or by downloading the School Caisse mobile app ang logging in in the "Account" section.

Note that you cannot make transactions in the child's account by logging in on the School Caisse website.

The School Caisse program is for elementary school students. When they move on to high school, you can contact their caisse to move their School Caisse account to a Youth Profit Account, which will be suited to their new banking needs.

If you haven't received a paper statement, you will have to contact the person in charge of the program at the caisse. For caisse contact information: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire

Statements can now be viewed online. To log in to the account on the School Caisse website, the parent will have to contact the caisse, or call 1-800-CAISSES (1 800 224-7737). The child must be present, since it is their account.

The child can then access their account on www.caissescolaire.com/en/enfants by clicking "Log in."

School Caisse accounts only allow deposits. If you need to make a withdrawal, the child must go to the caisse with a parent or guardian to finalize a few additional details. Withdrawals must be made at the counter with a teller.

We don't recommend issuing access cards to anyone under age 12. But your caisse can look into offering it to a parent or legal guardian as needed. Note that this would be under exceptional circumstances.

This service lets young School Caisse members view their recent transactions, statements and account balance.

Children can access their account on www.caissescolaire.com/en/enfants by clicking "Log in".

Yes. There’s a guide for parents and kids to help you learn how the site works. The guide is available here: https://www.caissescolaire.com/en/enfants/tutoriel-info-solde.

Your child must contact an advisor at the caisse, who will activate the service for them. Your child can also go to the caisse to see an advisor in person.

To reset their password, your child must call us at 1-800-224-7737. After answering a few questions, the advisor will give your child a new password. This service is available from 6:00 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday.

To reset the security questions, your child must call us at 1-800-224-7737. After authentication, they will be able to select new security questions. This service is available from 6:00 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m Saturday and Sunday.

Here are the interest rates* for School Caisse accounts:

- For $0 and $499, the rate is 1.05%

- For $500 and over, the rate is 1.1%

Note that interest is calculated daily and paid monthly.

*Rates are subject to change without notice.

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire.

Upcoming deposit drop-off dates can be found on the school caisse website at https://www.caissescolaire.com/en/enfants/ma-caisse-scolaire go to www.schoolcaisse.com and then select your child's school or by contacting the program coordinator at your child's school or partnering caisse.

You can also sign up to receive the school caisse newsletter and get an email reminder 2 days before each deposit drop-off date. To sign up, go to the My School Caisse section.

Please speak to the program coordinator at the caisse. Remember that you can also handwrite the required information directly on the envelope (your child’s full name, account information, school name and class).

Yes, absolutely. There is a box on the deposit envelope where you can record the amount of the cheque being deposited.

Yes, absolutely. Please use clear plastic coin wrappers and make sure the envelope is properly sealed.

Your child can view their full account number (including the check digit) by logging on to their School Caisse account on the schoolcaisse.com website or in the "Account" section of the School Caisse mobile app.

To sign up for the service, your child must contact an advisor at the caisse. After answering a few questions, the advisor will activate the service for them. Your child can also go to the caisse to see an advisor in person.

Once registered, your child can then log on to their account by going to www.caissescolaire.com/en/enfants and clicking the Log on button.

You child’s account number is also listed on the monthly account statement they receive in the mail and on the deposit envelopes.

Note that your child can view the check digit for their account online (through the school caisse version of AccèsD) by clicking the [?] under their account number. If your child has not signed up for online services, they can register by calling an advisor at 1-800-224-7737.

Please contact the program coordinator at the caisse to arrange a presentation. For contact information, go to: https://www.caissescolaire.com/en/enseignants/ma-caisse-scolaire

There's a lot of great information on the School Caisse website, along with educational activities and videos for your children.

For the name and phone number of the caisse, find your child's school on our website at https://www.caissescolaire.com/en/parents/ma-caisse-scolaire.

The contact information for the caisse handling your child's account is in the My School Caisse section. Reach out to a contact person for more information.